PRIVACY POLICY | North America Peptides

North America Peptides (“NAP,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, share and protect personal information when you visit our website, place an order, create an account or contact us.

Information We Collect
Depending on how you interact with NAP, we may collect:
   •   Contact information — name, email, phone number, billing and shipping addresses.
   •   Order information — products purchased, order history, delivery information and transaction details.
   •   Account information — information associated with your NAP customer account.
   •   Support information — messages, photographs, files or other information you provide when contacting us or requesting assistance.
   •   Technical information — IP address, browser, device information and website activity collected through cookies and similar technologies.

Payment information is processed by third-party payment providers. NAP does not directly store complete credit or debit card numbers processed by those providers.

How We Use Your Information
We may use personal information to process and ship orders, provide customer support, manage accounts, communicate about orders and deliveries, assess replacement requests, provide requested product or laboratory documentation, maintain and improve our website, prevent fraud and comply with applicable legal, tax and regulatory requirements.

Sharing Your Information
NAP does not sell or rent your personal information.

We may share information where reasonably necessary with service providers that help operate our business, including our ecommerce platform, payment processors, shipping providers, analytics and security providers, and professional advisers, or where disclosure is required or permitted by law.

Some providers may process or store information outside Canada, where it may be subject to the laws of that jurisdiction.

Cookies
Our website may use cookies and similar technologies for essential website functions, security, analytics and, where permitted, marketing. Available cookie preferences can be managed through our website or your browser settings.

Marketing Communications
Where you have consented or where otherwise permitted by law, we may send you information about NAP products, services or promotions.

You can unsubscribe from marketing communications at any time. Order confirmations, shipping updates, payment information and customer-support communications are not marketing messages and may still be sent when necessary to service your order.

Security & Retention
We use reasonable administrative, technical and organizational safeguards to protect personal information. No electronic system can guarantee absolute security.

We retain personal information only for as long as reasonably necessary to operate our business, complete transactions, provide customer support and meet applicable legal, accounting or regulatory requirements.

Your Privacy Rights
Subject to applicable law, you may request access to or correction of your personal information, withdraw consent where applicable, or ask questions about how your information is handled.

Certain information may need to be retained where permitted or required by law.

Age of Majority
Our website and products are intended for individuals who have reached the age of majority in their province or territory of residence. We do not knowingly collect personal information from minors except where permitted by applicable law.

Ontario • Quebec • Manitoba, Canada 

info@northamericapeptides.ca