RETURNS, REFUNDS & REPLACEMENT POLICY
Last Updated: October 1, 2026

We want every order to arrive exactly as it should.

If something has gone wrong with your shipment, we'll make it right with a free replacement where eligible.

Requesting a Replacement
Please contact us within 30 days of delivery if an item arrives:
- Damaged or broken
- Defective
- Incorrect
- Missing from your order
You can submit a request through our Support page, DM us through our social channels, or email info@northamericapeptides.ca.

To help us resolve your request quickly, please have:
- Your order number or proof of purchase
- A brief description of the issue
- Clear photos of the product and packaging, where applicable
Once approved, we'll send a replacement at no additional cost to you.

Nothing to Send Back
In most cases, you will not need to return the original product. We can assess replacement eligibility using the information and photographs you provide.

Please keep the product and its packaging until your request has been resolved in case we require additional information.

Refunds, Returns & Exchanges
Due to the nature of our products, all sales are final. We do not accept returns or exchanges or provide refunds for change of mind, ordering the wrong product, or other circumstances unrelated to an issue with the order.

This does not affect any rights or remedies that cannot be excluded under applicable law.

When a Replacement May Be Declined
We may be unable to approve a replacement if:
- More than 30 days have passed since delivery
- We cannot reasonably verify the issue
- Requested information or photographs are not provided
- The product was damaged, altered, improperly handled or misused after delivery

Need Help?
We're real people and we're here to help.

If there's a problem with your order, contact us and we'll work with you to get it resolved.
info@northamericapeptides.ca